Refund Policy

This Refund Policy forms part of our Terms of Service and applies to all paid subscriptions to the Neural Factory platform. For Enterprise customers, refund terms are governed by the applicable SaaS Master Service Agreement.

Except as otherwise required by applicable law, payments for Paid Services Plans are non-refundable. You may cancel at any time, and the cancellation will take effect at the end of the billing period.

Annual billing, where offered, is charged upfront for the applicable billing period and are non-refundable.

To the extent applicable under Serbian law, and in particular the regulations governing the supply of digital content and digital services not provided on a tangible medium, by completing a purchase the user expressly agrees that the performance of the Services will begin immediately upon purchase or account activation and that. You agree that, by doing so, you waive your right to withdraw from the contract and request a refund, where such right would otherwise apply under consumer protection laws.

Notwithstanding the above, refunds will be issued in the event of verified billing errors, including duplicate charges or payments processed without authorization. If you believe you have been incorrectly charged, please contact us promptly with your payment reference. Upon verification, any such amount will be refunded to the original payment method via our payment processor.

For any refund-related questions, please reach us via the contact form available on the Platform or by email at office@neuralfactory.ai.