Terms of Service

Terms of Service – Individual and Teams

Welcome to the Neural Factory platform!

We, the Neural Factory (“Service Provider”), have developed as part of our business activity a software solution exclusively owned by the Service Provider - the Neural Factory platform ("Software" or "Platform") - a multi-agent orchestration system based on artificial intelligence. The Platform enables Users to create, deploy, coordinate, and manage autonomous AI agents (“Agents” or “Digital CoWorkers”) that can access, process, and act upon enterprise data sources and business applications, through functionality including but not limited to: (a) multi-agent system orchestration and coordination; (b) integration with enterprise data sources, databases, and business applications; (c) artificial intelligence agent creation, configuration, and deployment tools; (d) knowledge base management and retrieval systems; (e) user access control and administrative functions; (f) audit logging and monitoring capabilities; and (g) application programming interfaces (“APIs”) for system integration ("NF Services" or “Services”).

If you are choosing an Enterprise (custom) package, our relationship and your use of Software and NF Services is governed by our SaaS Master Service Agreement – Enterprise package.

Please read these Terms and Conditions (“Terms of Use”) carefully before using the Neural Factory platform. These Terms of Use constitute a contract between you and Neural Factory DOO Beograd, with registered seat at 54 Veljka Dugoševića street, Belgrade, company ID 21794406, TIN 113052464, registered activity 7219 – Research and development in other natural and technical-technological sciences, website: www.neuralfactory.ai, email office@neuralfactory.ai, which regulates all rules under which you may use the Neural Factory platform and our services and products.

By using the Neural Factory platform, you confirm that you have read and understood these Terms of Use, that you will comply with them and that you fully agree with them, and that you agree to enter into this contractual relationship with the Service Provider as defined in the Terms of Use. If you don’t agree to this Agreement, do not use the NF Services.

We may update these Terms of Service or other documents related herein by reference, from time to time, provided we notify you in the event of any material changes and as otherwise required by law. Any amendments will be published to the applicable URL and will indicate the date of the last revision at the top of the page. From that date, such amendments will be effective and become legally binding to all users, including those who have previously accepted an earlier version of the Terms of Use.

Please also make sure to read our Privacy Policy, which describes how we collect, use, disclose, and protect data from or about you.

Important notice: The Neural Factory platform is not intended for persons under the age of 16. Persons under the age of 18 must have parental or legal guardian’s consent to use this platform.

1. Services

Subject to these Terms of Service, the Service Provider will use commercially reasonable efforts to provide users with access to the Platform and the Services in accordance with these Terms of Service.

The Service Provider offers the Services under different pricing plans, each of which specifies the scope of Services, features, usage limits, and support level applicable to that plan. The Services and support made available to a user shall be limited to those included in the pricing plan selected by the user.

The Service Provider will provide users with reasonable support services in accordance with the user’s elected pricing plan and the Service Provider’s standard practices.

Service Provider may provide additional features, digital materials or other content (“Add-ons”) from time to time. The use of Add-ons is subject to these Terms of Service and any additional rules and notices that the Service Provider may publish. Service Provider reserves the right to modify, limit the availability of, or discontinue any Add-on without prior notice and without liability to the user.

Anything the User configures, customizes, uploads, connects, or otherwise contributes to or through the Platform — including but not limited to data sources, agent instructions, workflow definitions, integration credentials, and knowledge base content — is considered a “User Submission.” User is solely responsible for all User Submissions. Additional terms regarding User Submissions, including ownership and data handling, are set forth in Section 5 below. The Platform may include templates, pre-built agent configurations, integration connectors, and documentation provided by the Service Provider to assist the User in using the Platform (“Platform Content”). User will not receive, and shall have no right of access to, the underlying source code or software of the Platform, nor will the User receive a copy of the Software itself.

Users may view their current pricing plan, applicable features, and usage limits, and may upgrade their pricing plan at any time, through the user dashboard or other interfaces made available by the Service Provider.

As part of the mandatory registration process, the User:

1. chooses Individual or Team access,
2. chooses pricing plan – with designated scope of Services
3. provides account information – email and password for its account.
4. For Team access, on top of the above:

• the administrator chooses the number of „seats“ – team members;
• organization name is provided;
• adding the organization’s logo is optional.

Service Provider reserves the right to refuse registration of or cancel passwords it deems inappropriate.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.

Users are also able to register and access the Platform using third-party authentication systems. By choosing to register or log in via third parties, you authorize us to receive and process certain data that such third parties share with us, such as your name, email address, profile identifier and other information in accordance with your privacy settings with the given third party. The use of third-party authentication is governed by the terms of use and privacy policies of the respective third-party provider. We do not control, accept responsibility for, or provide any guarantees regarding the availability, accuracy or security of services provided by third parties. Any issues arising from the use of third-party accounts, including problems with access, recovery of credentials or security incidents, must be resolved directly with the appropriate third party. We reserve the right to refuse, limit or terminate access via third-party authentication if such access is considered unsafe, fraudulent or otherwise contrary to applicable regulations or these Terms of Use. Users remain fully responsible for maintaining the confidentiality and security of their third-party access credentials, as well as for all actions undertaken through accounts linked to those credentials.

Service Provider may suspend or terminate accounts of users who violate the rules defined in these Terms of Use. If Service Provider, for any reason, restricts your access to the Services (including blocking an IP address), you agree not to take any actions to circumvent such restrictions (e.g., by using proxy servers or masking your IP address). Any use of the Services or Platform beyond what is expressly permitted herein is strictly prohibited.

2. Pricing plans and payment

The Service Provider offers access to the Services under different pricing plans, which may include a free plan (“Free Plan”) and one or more paid services plans available for purchase as recurring subscriptions (each, a “Paid Services Plan”). The scope of Services available to a user is limited to the pricing plan selected by the user at any given time.

The price of each Paid Services Plan will be made clear during the ordering process. You agree to pay the price stated at the time of your order, together with any applicable taxes, including VAT. All prices are shown in USD.

Where a pricing plan is designated as a Teams plan, pricing is calculated on a „per team member“ basis. The total price of the Teams plan will be determined based on the number of team members – i.e. „seats“ selected by the admin user at the time of purchase. Charges may increase or decrease if the number of team members is increased or decreased, in accordance with the applicable billing cycle and pricing displayed at the time of the change.

We may, in our sole discretion, add, modify, or remove pricing plans, including the features, benefits, usage limits, or support levels associated with any plan. Any such changes will apply prospectively. If the fees increase, we will provide advance notice where required by law, and you will have the opportunity to change or cancel your subscription before incurring the new charges. Such changes shall especially be deemed reasonable, in particular, in the event of changes to the prices of third-party software components that are an integral part of the Services.

Your continued use of the Services after changes to your pricing plan become effective constitutes your acceptance of those changes. If you do not wish to continue under a modified Paid Services Plan, you may cancel your subscription in accordance with these Terms of Service.

Users may choose between monthly or annual billing options for applicable Paid Services Plans, as made available during the ordering process. Annual billing, where offered, is charged upfront for the applicable billing period and are non-refundable. Billing frequency options and applicable prices will be disclosed prior to purchase.

By purchasing a subscription to a Paid Services Plan, you are subscribing to an automatically renewing subscription, unless cancelled in accordance with these Terms of Service. Subscriptions will renew at the Service Provider’s then-current rates unless cancelled prior to the applicable renewal date. You hereby authorize the Service Provider, through its designated payment processor, to charge the applicable subscription fees, taxes, and other charges on a recurring basis until cancellation. If you purchase a recurring subscription, at any point during your subscription period, you may update your payment methods within your account.

Payment for Paid Services Plans must be made using an available payment method at checkout. You agree to provide accurate and complete billing information and authorise charges using your designated payment method. All payments are processed through a third-party payment processor, and your purchase may be subject to that processor’s terms, refund and privacy policies.

If payment cannot be processed, we may, in our discretion, downgrade your account to the Free Plan or suspend access to the Services until payment is received.

Users may upgrade their pricing plan at any time through their account dashboard. Downgrades or cancellations may take effect at the end of the then-current billing period. Upon downgrade or cancellation, access to features and Services not included in the applicable plan will be removed, and unused benefits or credits may be forfeited. You may cancel your automatically-renewing subscription at any time before the date your subscription is renewed, directly within your account settings. You will continue to receive access to the Service until the end of the then-current subscription period.

You may not transfer, sell, purchase, barter, or trade your subscription or attempt or offer to do so. Any attempted transfer will be null and void.

3. Refund policy

This section is also available as a standalone document at neuralfactory.ai/refund-policy.

Except as otherwise required by applicable law, payments for Paid Services Plans are non-refundable. You may cancel at any time, and the cancellation will take effect at the end of the billing period.

Annual billing, where offered, is charged upfront for the applicable billing period and are non-refundable.

To the extent applicable under Serbian law, and in particular the regulations governing the supply of digital content and digital services not provided on a tangible medium, by completing a purchase the user expressly agrees that the performance of the Services will begin immediately upon purchase or account activation and that. You agree that, by doing so, you waive your right to withdraw from the contract and request a refund, where such right would otherwise apply under consumer protection laws.

Notwithstanding the above, refunds will be issued in the event of verified billing errors, including duplicate charges or payments processed without authorization. If you believe you have been incorrectly charged, please contact us promptly with your payment reference. Upon verification, any such amount will be refunded to the original payment method via our payment processor.

4. Promotions, Beta features

In addition to any Free Plan made generally available as part of the pricing plan, the Service Provider may, at its discretion, offer temporary promotional pricing, discounts, or other limited benefits in connection with certain Paid Services Plans or features of the Services. Each promotion will be subject to the specific conditions disclosed at the time the promotion is offered, together with these Terms of Service, unless expressly stated otherwise. Promotional pricing or benefits apply only for the defined promotional period. Upon expiration of the promotional period, unless the user cancels the applicable subscription prior to the end of that period, the subscription will continue automatically at the standard, non-promotional fees then in effect, based on the selected billing frequency. Promotions are offered on a limited and non-transferable basis and may be subject to eligibility criteria, usage limitations, or other reasonable restrictions intended to prevent abuse. Unless expressly permitted, promotions may not be combined, and a user may be eligible to participate in a promotion only once per account or subscription.

The Service Provider may, from time to time and at its sole discretion, make available early-stage, experimental, or pre-release features or functionalities at no additional charge (“Beta Features”). The User may choose to access or use Beta Features at its own discretion. Beta Features are provided solely for evaluation and testing purposes, are not intended for production use, and may be subject to additional terms or limitations communicated by the Service Provider. Unless expressly stated otherwise, Beta Features do not constitute part of the Services under this Agreement. Notwithstanding the foregoing, all restrictions on use, user obligations, and provisions concerning the Service Provider’s intellectual property rights applicable to the Services shall apply equally to Beta Features. Unless otherwise communicated, access to Beta Features will terminate upon the earlier of: 1) the date on which the relevant feature or functionality becomes generally available without a beta or similar designation; or 2) discontinuation of the Beta Feature by the Service Provider. The Service Provider may modify, suspend, or discontinue Beta Features at any time, and makes no commitment that any Beta Feature will be made generally available.

5. Confidentiality & privacy

Each Party (the “Receiving Party”) understands that the other Party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Service Provider includes information regarding features, functionality, and performance of the Service and the Software. Proprietary Information of the user includes non-public data that the user uploads to its knowledge base on the Platform, to enable the provision of Services (“User Data”). The aforementioned information shall be treated as confidential and proprietary, together with any other information that either Party may disclose to the other Party by any means in connection with this contractual relationship. Receiving Party undertakes to take all reasonable measures, in accordance with good business practices, to preserve the confidentiality and protect the Proprietary/Confidential Information. The Receiving Party further represents that it shall not disclose such information to any third party, except to those persons (including employees, officers, directors, external consultants, and subcontractors) who require access solely for the purpose of performing obligations under these Terms of Service or providing the Service. In each such case, the Receiving Party shall ensure that such persons are made aware of the confidentiality obligations and act in accordance with them. The obligation to maintain confidentiality shall survive the termination of these Terms of Service, regardless of the reason for termination, provided that the Disclosing Party may, in writing, release the Receiving Party from this obligation for any information that no longer constitutes a trade secret or confidential information. The confidentiality shall not apply to information that: 1) is already publicly available or becomes publicly available through no breach of these Terms of Service; or 2) must be disclosed due to legal obligations, provided that the Party owning the information is notified in advance, where possible. In the event of a breach of the obligations under this Article, the Party suffering damage as a result of the disclosure of a trade secret or confidential information by the other Party shall be entitled to compensation for such damage.

The Service Provider shall implement reasonable technical, administrative, and physical measures to protect the confidentiality, integrity, and availability of User Data in accordance with prevailing industry standards. The Parties agree that the Service Provider may engage third parties as subprocessors for the storage and/or processing of User Data, and that the Service Provider’s liability remains limited in accordance with these Terms of Service and the applicable terms of use of such third-party services.

Please also make sure to read our Privacy Policy, which describes how we collect, use, disclose, and protect data from or about you.

6. Intellectual property

The Service Provider hereby grants the User, while the User maintains an active subscription to the Services, a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform and the Services solely for its internal purposes. The User acknowledges and agrees that these Terms of Service do not grant any license or ownership rights in or to the Platform. All rights in and to the Software, including all intellectual property rights, shall remain the exclusive property of the Service Provider.

The User acknowledges and hereby agrees that the Software is, to the maximum extent permitted under the laws of the Republic of Serbia, the exclusive property of the Service Provider. The Service Provider shall own and retain all rights, title, and interest in and to (a) the Services and the Software, including any improvements or modifications thereto; (b) any software, applications, inventions, or other technologies developed in connection with the Services or the Platform; and (c) all intellectual property rights related to any of the foregoing.

While the User maintains an active subscription to the Services, and at all times thereafter unless expressly permitted in writing by the Service Provider, the User shall not, in whole or in part, transfer, assign, sublicense, rent, lease, lend, grant access to, or otherwise permit any third party to use the rights granted under these Terms of Service, the Software, or the Services, except with the prior express written consent of the Service Provider. The Service Provider may assign or transfer any of its rights and obligations under this Agreement without consent.

While the User maintains an active subscription to the Services, and at all times thereafter, the User shall not, directly or indirectly: perform reverse engineering, decompile, disassemble, or otherwise attempt to discover the source code, object code, underlying structure, ideas, knowledge, or algorithms relevant to the Software or Services, or any documentation or data related thereto; modify, translate, or create derivative works based on the Services or Software (except to the extent explicitly permitted in writing by the Service Provider or as authorized within the Services); use the Services or Software in a time-sharing arrangement, for the benefit of third parties, or in any manner for a third party; or remove any proprietary notices or markings.

The User specifically undertakes not to independently, or in collaboration with third parties, develop, offer, or commercialise products or services that are identical or substantially similar to the Software or Services without the prior express written consent of the Service Provider. This obligation shall remain in effect while the User maintains an active subscription to the Services and for a period of two (2) years after its termination. The Service Provider agrees not to withhold such written consent without a justified reason.

The User retains all rights and ownership of all User Data, including any data provided by the User to the Service Provider under these Terms of Service, as well as any data derived from or based on the User Data that arises as part of the Services (“derived data”). The Service Provider is granted a limited, non-exclusive, worldwide, royalty-free right and license to host, store, backup, transmit, display, and process (use) User Data solely for the purpose of performing its obligations under these Terms of Service and providing the Services, except as otherwise agreed in writing by the Parties or as provided in these Terms of Service. For the avoidance of doubt, all data generated by Agents based on User Data, to the extent it constitutes personal data under relevant data protection laws, belongs exclusively to the User. The Service Provider shall not use User Data for training, improving, or developing AI models except where expressly agreed in writing by the Parties.

The User agrees that the Service Provider may collect and analyse data and other information related to the provision, use, and performance of various aspects of the Services and related systems and technologies. To the extent such information includes User Data or data derived therefrom, the Service Provider shall process such data solely in accordance with relevant data protection laws.

The Service Provider may (while the User maintains an active subscription to the Services, and at all times thereafter), solely in an irreversibly anonymized form and for internal business purposes: a) use such information and data to improve and enhance the Services and for other development, diagnostic, and corrective purposes related to the Services and services of the Service Provider; and b) disclose such data, only where reasonable technical and organizational measures are applied to prevent re-identification. No rights or licenses are granted in such data except as expressly stated herein.

User may, under these Terms of Service, provide suggestions, enhancement requests, recommendations about the Services, or other feedback to the Service Provider (“Feedback”). User hereby assigns and agrees to assign to Service Provider all right, title and interest in and to any Feedback. Service Provider also reserves the right to seek intellectual property protection for any features, functionality or components that may be based on or that were initiated by such Feedback.

7. Representations and Warranties

The Service Provider will use commercially reasonable efforts, consistent with prevailing industry standards, to provide the Services and Software in a manner that minimises errors and interruptions, within the reasonable control of the Service Provider. Access to the Software or the provision of the Services may be temporarily unavailable due to routine maintenance or unplanned emergency maintenance, whether by the Service Provider or independent service providers, as a result of actions by third-party vendors, or for other reasons beyond the reasonable control of the Service Provider. Where practicable, the Service Provider will use commercially reasonable efforts to provide advance notice of scheduled downtime. The Services and Software are provided “as is” and “as available.” The Service Provider does not guarantee uninterrupted or error-free operation, nor does it make any warranty regarding the business results, outcomes, or regulatory compliance arising from the use of the Services or Software.

The User is responsible for procuring and maintaining all equipment and ancillary services necessary to connect to, access, or otherwise use the Software or Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers, and the like (collectively, the “Equipment”). The User is also responsible for maintaining the security of the Equipment, user accounts, passwords (including, without limitation, administrative and user passwords), and files, as well as for all use of the user account or Equipment with or without the User’s knowledge or consent. The User is specifically responsible for the lawful possession, correct input, and accuracy of the data required for use of the Software and Services.

By using the Platform, the User generates content and materials based on User’s specific input. User acknowledges that: (a) due to the nature of generative AI, the created output may be similar to content generated for others; (b) User is solely responsible for all use of the output, including evaluating the accuracy and appropriateness of the output; (c) neither the Platform nor any output is intended or designed to provide medical, financial, or other professional advice or recommendations without human intervention or involvement by a qualified and/or licensed professional. The User freely, unconditionally, and irrevocably accepts and agrees that the use of results and output generated by Agents and Agents is at the User’s sole responsibility and that it shall not, and cannot, have any claims against the Service Provider in this regard. This expressly means that the Service Provider shall not be liable for any loss, damage, or claims arising from User Data or derived data, including inaccuracies or unauthorised use of Agents and their outputs.

The User may use the Services only in accordance with these Terms of Service. The User may not share his/her account credentials, allow others to access his/her account, or use the Software or Services in any manner that exceeds the permitted scope of use. The User is responsible for maintaining the confidentiality of his/her login information and for all activities conducted through his/her account. If the User becomes aware of any unauthorized access or use, the User must promptly notify the Service Provider and take reasonable steps to prevent further misuse. Any unauthorized use of the Software or Services may result in suspension or termination of the User’s access, and the Service Provider reserves the right to pursue any available legal remedies.

8. Limitation of liability, indemnification

Access to and use of the Services and Software is provided to the User on an “as is” and “as available” basis, except as expressly stated otherwise in these Terms of Service.

To the maximum extent permitted by applicable law, the Service Provider, together with its suppliers, licensors, affiliates, officers, representatives, contractors, and employees disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, or freedom from malicious code. The Service Provider does not warrant that the Services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components, and no information, output, or advice obtained through the Services shall create any warranty not expressly set forth in these Terms of Service.

In addition to the foregoing, the Service Provider and its suppliers (including but not limited to all equipment and technology suppliers), officers, affiliates, representatives, contractors and employees shall not be responsible or to the User or any third party, under any legal theory, for: a) loss or inaccuracy or corruption of data or cost of procurement of replacement goods, services or technology or loss of business (including lost profits); b) any indirect, consequential, incidental, punitive, or special damages; c) any cicumstances beyond the Service Provider’s reasonable control, including failures, interruptions, or errors caused by third-party vendors.

In all cases and to the extent permitted by applicable law, the Service Provider’s total aggregate liability arising out of or relating to these Terms of Service or the Services shall be limited to the fees paid by the User for the applicable Services during the twelve (12) months immediately preceding the event giving rise to the claim, regardless of the form of action or legal theory.

Nothing in this Agreement excludes or limits liability for damages caused by intentional acts or gross negligence, nor does it exclude or limit liability that cannot be excluded or limited under applicable law.

Beta Features are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, the Service Provider disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or availability, with respect to Beta Features. To the extent permitted by applicable law, the Service Provider shall have no indemnification obligations and no liability of any kind arising out of or in connection with the User’s use of Beta Features. The User remains fully responsible for its use of Beta Features and shall be liable for any damages arising from use of Beta Features; breach of these Terms of Service; or any indemnification obligations applicable under these Terms of Service.

The User may enable integrations between the Services and third-party products, applications, and services (collectively, “Third Party Products”). Users’ use of such Third Party Products will be subject to the privacy policies and terms and conditions of such third-party providers. The User acknowledges and agrees that Service Provider makes no representations, warranties or covenants regarding such Third Party Products. The User hereby waives any claim against Service Provider with respect to User’s enablement of, access to or use of such Third Party Products in connection with the Services.

The User may enable integrations between the Services and third-party products, applications, and services (collectively, “Third Party Products”). User’s use of such Third Party Products will be subject to the privacy policies and terms and conditions of such third-party providers. The User acknowledges and agrees that Service Provider makes no representations, warranties or covenants regarding such Third Party Products. The User hereby waives any claim against Service Provider with respect to User’s enablement of, access to or use of such Third Party Products in connection with the Services.

9. Term and Termination

Subscription terms begin on the signup date and automatically renew for additional terms equal to the prior term. Your subscription will automatically renew at the end of the current period unless you cancel before the end of that period. You can change the term or cancel your current subscription at any time. Change or cancellation will take effect at the end of the then-current billing period and will prevent future renewals. Fees already paid are non-refundable.

The Service Provider may additionally suspend or terminate the User’s access to the Services immediately in the event of non-payment, misuse of the Services, breach of use restrictions, or actions that threaten the integrity, availability, or security of the Services.

Upon termination or expiration of the subscription for any reason, the User’s right to access and use the Services will cease. Termination shall not relieve the User of any payment obligations accrued prior to the effective date of termination, and no refunds or credits will be issued for any unused portion of a subscription period, except where required by applicable law.

All sections of these Terms of Service which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.

10. Force Majeure

Except for payment obligations, in the event either Party shall be delayed or hindered in or prevented from the performance of any act required hereunder by reasons of strike, lockouts, labor troubles, inability to procure materials or services, failure of power or restrictive government or judicial orders, or decrees, riots, insurrection, war, inclement weather, sickness due to Covid 19 (or similar illnesses) or other reason or cause beyond that party’s control, then performance of such act (except for the payment of money owed) shall be excused for the period of such delay.

11. Miscellaneous

The User may not, without our prior written permission, use Service Providers’ name, logos, or other trademarks in any other way that implies our affiliation, endorsement, or sponsorship.

Notwithstanding any restrictions contained in these Terms of Service, grants the Service Provider a non-exclusive, royalty-free right, to reference the User in general marketing materials, such as customer lists or anonymized descriptions of use of the Services; and for business users to use the User’s business name and logo in general marketing materials, including, but not limited to, websites, promotional materials, and client lists, provided that the Service Provider complies with any branding rules or guidelines the User may have. Any reference to or highlighting of specific projects, results, or statements of the User shall only be permitted with the User’s prior written consent. Nothing in this clause shall be construed as authorising the disclosure of the User’s confidential or proprietary information. To revoke your consent of such use, please contract us via the email office@neuralfactory.ai.

The Service Provider may use aggregated and anonymized usage statistics relating to the Services for marketing, reporting, and promotional purposes, in a manner that does not identify and cannot reasonably be used to identify any individual User.

Service Provider’s failure to enforce at any time any provision of these Terms of Service does not constitute a waiver of that provision or of any other provision of these Terms of Service.

If any provision of these Terms of Service or any part of any provision (the “Offending Provision”) is declared or becomes unenforceable, invalid or illegal for any reason, that provision will be limited or eliminated to the minimum extent necessary so the remainder of these Terms of Service remains in full force and effect as if these Terms of Service.

These Terms of Service shall be binding upon and inure to the benefit of User and Service Provider and their respective successors. These Terms of Service are not assignable, transferable or sublicensable by User except with the prior written consent of the Service Provider. The Service Provider may transfer and assign any of its rights and obligations under these Terms of Service without consent.

For the purpose of these Terms of Service, the Parties hereto are independent contractors, and nothing contained in these Terms of Service shall be construed to place them in the relationship of partners, principal and agent, employer/employee or joint venture partners. The User shall not have the power or right to bind or obligate the Service Provider in any respect whatsoever, nor shall it hold itself out as having such authority.

These Terms of Service contain the entire understanding of the Parties with respect to the subject matter herein, and supersede all previous agreements (oral and written), negotiations and discussions.

These Terms of Service shall be governed by and construed in accordance with Serbian law. Serbian Contracts and Torts Act shall apply to all issues not explicitly settled under these Terms of Service.

Any disputes arising from or relating to these Terms of Service shall be finally settled by the Commercial Court in Belgrade.

In the event of conflict, the terms of these Terms of Service will prevail over any other document incorporated by reference herein, except if explicitly otherwise stated in such document, and only if this document is signed or issued by an authorised signatory of the Service Provider.

Any questions, complaints or suggestions may be submitted to us via the contact form available on the Platform.